Terms and Conditions

Established on 31th of May 2017.
Terms and Conditions of www.cubancigarbox.com, established in Maastricht
www.cubancigarbox.com Operating under the name of Mike`s Havana Ambassadors Maastricht BV
Address Stationsstraat 33
6221 BN Maastricht
The Netherlands
0031 (0)43 850 5741
KvK (Chamber of Commerce) 6420 3506
VAT Identification number NL855 564 398 B01

Article 1 General

1.1 Under www.cubancigarbox.com in these general terms means: Mike’s Havana Ambassadors Maastricht BV.
1.2 Under these Terms and Conditions form part all offers and agreements with www.cubancigarbox.com insofar as not expressly in writing.
1.3 In the event the Terms and Conditions would contain conflicting clauses, the Agreement shall prevail.
1.4 If any part of the Terms is invalid or unenforceable, the remaining provisions of the Terms remain in full effect and the parties are bound to endeavour, in agreement, a replacement clause to establish valid and the original intentions of the parties as much as possible.
1.5 Customers must be at all times 18 years or older.

Article 2 Offers and Agreements

2.1 These general terms and conditions are applicable unless otherwise agreed in writing on all offers and orders with www.cubancigarbox.com
2.2 All offers are without obligation, unless expressly stated or otherwise agreed between www.cubanigarbox.com and the customer.
2.3 www.cubancigarbox.com cannot be held to its offer if the customer should understand that the offer, or any part thereof, contained an obvious mistake or error.
2.4 Offers and orders situational agreements and / or conditions do not apply automatically to repeat orders unless stated in writing.

Article 3 Prices

3.1 All prices, unless otherwise specified are in Euro’s including VAT.
3.2 www.cubancigarbox.com ensures that any price increases after finalisation of the agreement will not take place. Exceptions are if the increase is the result of laws and/or provisions.

Article 4 Delivery

4.1 If the goods are in stock they are, after payment, processed for the order and sent. Shipping costs can be added.
All shipments are included with a Track and Trace code. The packaging and delivery of the goods takes place at La Casa Del Habano Maastricht, Stationsstraat 33, 6221 BN Maastricht, The Netherlands
4.2 If goods are not in stock the customer will have to wait until the goods are in stock.
4.3 Goods cannot be returned to www.cubancigarbox.com if the package has been opened or otherwise damaged. If the goods are returned with the seal broken the customer forfeits the right to reclaim the purchase and or money. Additional return freight and storage costs are for the customer unless otherwise agreed in writing.
4.4 A www.cubancigarbox.com delivery specification cannot be regarded as a deadline. Once the full order process is in possession of www.cubancigarbox.com the goods will be processed and send through POSTNL or DHL.

Article 5 Dissolution

5.1 If circumstances arise persons and / or materials that www.cubancigarbox.com in the performance of the agreement / order / contract or are usually employed, which are such that the execution of the contract impossible or problematic and / or disproportionately expensive that compliance cannot reasonably be demanded, www.cubancigarbox.com is entitled to terminate the agreement / order / contract.
5.2 The return of accessories goods must be in original packaging and in new condition, with the seal unbroken.
Once opened cigar boxes cannot be send back and / or money refunded. Dutch law states that hygienic products are not allowed to be returned.
5.3 The customer is liable for the shipping of the ordered products. www.cubancigarbox.com takes no responsibility if the package is damaged or missing.

Article 6 Warranty

6.1 www.cubancigarbox.com offers no extended warranty on goods.
6.2 The customer is obliged to verify delivered goods immediately. Should the delivered item be wrong, inadequate or incomplete the customer must inform www.cubancigarbox.com immediately in writing within 7 days.
6.3 If the customer complaints were well founded, www.cubacigarbox.com, will at its option the goods to be replaced or supplied free of charge and therefore the amount of compensation to be no more than the invoice amount.
6.4 This warranty does not apply if the customer’s delivered goods has been repaired and / or modified by third parties. The delivered goods have been exposed to abnormal conditions or otherwise careless handling by customer and / or delivery service.

Article 7 Payment

7.1 Delivery of goods will take place after payment is finalized, unless otherwise agreed by consumer and www.cubancigarbox.com.
7.2 Payments in instalments are not possible.

Article 8 Privacy

8.1 www.cubancigarbox.com respects the privacy of its customers and is the sole owner of the information obtained through this website, unless otherwise indicated. This information is not shared to third parties other than as disclosed in this statement.
8.2 www.cubancigarbox.com collects non-personal information about the online visitors such as frequency, time spend on the website, country of origin, the type of Internet browser and operating system.

Article 9 Applicable Law

9.1 All orders, offers and agreements fall under Dutch law.
9.2 The applicability of the CISG (United Nations Convention on Contracts for the International Sale of Goods, Vienna 1980) is expressly excluded.

Article 10 Disputes

10.1 If the customer has complaints please get in contact with www.cubancigarbox.com. Complaints will be handled within 10 working days.